Refund Policy

This Refund Policy applies to purchases from yotoplay delivered within the United States. For orders handled through this store, this is the standard yotoplay applies when assisting customers.

Returns and Exchanges Within 30 Days

You may request a return or exchange for any reason within 30 calendar days after confirmed delivery. Contact us at support@yotoplayriver.shop before returning an item so we can confirm eligibility and provide return instructions and a free prepaid return-shipping label. Return shipping is paid by yotoplay for both no-reason returns and returns involving damage, defects, incorrect items, missing items or parts, or other quality problems. We do not charge a restocking fee.

Outside of a verified defect or shipping error, items should be returned with the product, included parts, and available packaging in a condition that permits inspection. Exchanges are subject to availability. If an exchange item is unavailable, we will issue a refund. As an operating standard for this store, the same standard is used by yotoplay whenever this situation arises.

Items That Cannot Be Returned

Customized or personalized goods, clearance or final-sale goods, gift cards, and opened intimate or hygiene-sensitive goods are not eligible for an ordinary no-reason return. These limits do not reduce any remedy available when an item is damaged, defective, incorrect, missing, or incomplete, or when applicable law requires another outcome. As part of a clear post-purchase process, the same standard is used by yotoplay whenever this situation arises.

Refunds

Once the returned item reaches us and the inspection is complete, approved refunds are issued to the original payment method. Although we process approved refunds promptly, banks and card issuers generally post funds within 5–10 business days. Original taxes are refunded when required by law. Within our U.S. service framework, yotoplay applies the requirement consistently across eligible U.S. orders.

Order Cancellation

An order may be cancelled before shipment. Once an order has shipped, it is handled under this Refund Policy. As an operating standard for this store, this rule guides how yotoplay handles the corresponding request.

Return Address

10068 Thrasher Cir, Moreno Valley, California, 92557, United States Questions about this section may be sent to support@yotoplayriver.shop.

Merchant and Customer Support

yotoplay
Email: support@yotoplayriver.shop
Phone: 512-221-2207
Address: 10068 Thrasher Cir, Moreno Valley, California, 92557, United States

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York). For a predictable shopping experience, this rule guides how yotoplay handles the corresponding request.